PURCHASE POLICIES
ALL ITEMS ARE LISTED IN $CAD. ITEMS ARE FINAL SALE AND SOLD AS IS.
ONCE AN ORDER IS PLACED, IT CANNOT BE REFUNDED OR CANCELLED. WE DO NOT OFFER HOLDS ON ITEMS.
THE CLOTHING WE SELL IS VINTAGE AND SECOND HAND, AS A RESULT ITEMS MAY HAVE SIGNS OF WEAR OR SLIGHT IMPERFECTIONS. IF AN ITEM HAS MORE NOTICEABLE DAMAGE (SIGNIFICANT STAINING, HOLES, ETC) THIS WILL BE CLEARLY DESCRIBED AND/OR PICTURED IN THE LISTING.
PLEASE CAREFULLY REVIEW THE PHOTOS AND DESCRIPTION OF AN ITEM TO MAKE SURE YOU UNDERSTAND THE ITEM'S CONDITION BEFORE YOU PURCHASE IT.
IF YOU FEEL AN ITEM HAS BEEN INACCURATELY DESCRIBED OR THERE IS A MISTAKE IN YOUR ORDER, IT MAY QUALIFY FOR AN EXCHANGE OR REFUND. PLEASE NOTE HOWEVER THAT EXCHANGES AND REFUNDS ARE OFFERED AT OUR SOLE DISCRETION.
PLEASE CONTACT US DIRECTLY VIA INSTAGRAM OR EMAIL TO RESOLVE ANY POTENTIAL ISSUES.
PICKUP POLICIES
A MORE CONVENIENT PROCESS OF ORGANIZING PICKUPS IS CURRENTLY BEING CREATED. FOR NOW, PICKUPS ARE ORGANIZED THROUGH BECCA DIRECTLY, THROUGH EITHER EMAIL EXCHANGE OR DM ON INSTAGRAM.
PICKUP HOURS ARE BETWEEN 9 AM AND 8 PM MOUNTAIN TIME, MONDAY TO FRIDAY FOR INDIVIDUALS IN CALGARY, AB, CANADA. PICKUPS MUST BE BOTH REQUESTED AND CONFIRMED IN ADVANCE, AND REQUIRE AT LEAST 24 HOURS NOTICE TO BE ACCOMMODATED.
PICKUP SLOTS ARE 30 MINUTES IN LENGTH. WHEN REQUESTING A PICKUP, PLEASE PROVIDE A DESIRED 30 MINUTE WINDOW (AS OPPOSED TO "AFTERNOON" FOR EXAMPLE).
ALL PICKUPS ARE CONTACTLESS. THE PICKUP LOCATION ADDRESS AND FURTHER INSTRUCTIONS WILL BE PROVIDED TO YOU THE DAY OF YOUR PICKUP TIME SLOT, UPON CONFIRMATION THAT YOU WILL STILL BE ABLE TO MAKE YOUR PICKUP TIME.
SHOULD YOU MISS YOUR PICKUP TIME, AN ALTERNATIVE CAN BE REQUESTED. MISSED PICKUP TIMES WILL REQUIRE RE-SCHEDULING, SUBJECT TO ALL THE POLICIES LISTED ABOVE.
WHAT ARE YOUR SHIPPING RATES?
SHIPPING RATES WILL VARY DEPENDING ON FACTOR INCLUDING YOUR LOCATION AND THE SIZE OF YOUR ORDER. IF YOU ARE LOCATED IN CANADA, SHIPPING STARTS AT $16.99 CAD. IF YOU ARE LOCATED WITHIN THE USA, SHIPPING STARTS AT $12 CAD.
HOW LONG DOES SHIPPING TAKE?
SHIPPING TIMES ARE ESTIMATES PROVIDED BY CANADA POST. WHILE WE ASSEMBLE AND POST YOU ORDER WITHIN 3-7 DAYS, THIS TIME IS NOT INCLUDED IN THE SHIPPING TIME ESTIMATE. WHILE WE DO OUR BEST TO GET YOUR ORDER TO YOU AS FAST AS WE CAN, SOMETIMES DELAYS MAY RESULT FROM EXTERNAL CANADA POST RELATED FACTORS. WE WILL DO OUR BEST TO NOTIFY YOU IF WE EXPECT SHIPPING DELAYS.
WHY IS SHIPPING SO EXPENSIVE?
AS A SMALL BUSINESS, WE DO EVERYTHING IN OUR POWER TO REDUCE SHIPPING COSTS. WE DO OUR BEST TO BE TRANSPARENT WITH SHIPPING COSTS AND OPTIONS SO THAT YOU CAN MAKE INFORMED DECISIONS TO REDUCE SHIPPING COSTS WHEN POSSIBLE, SUCH AS FORGOING TRACKING.
UNFORTUNATELY, SHIPPING COSTS HAVE INCREASED POST-COVID, DUE TO A VARIETY OF FACTORS LIKE FUEL SURCHARGES AND INFLATION. THESE COST INCREASES HAVE HAD A LARGER IMPACT ON COSTS IN CANADA, HENCE WHY CANADIAN SHIPPING IS MORE EXPENSIVE THAN AMERICAN.
IN ORDER TO KEEP COSTS AS LOW AS POSSIBLE, WE DO NOT ADD ANY EXTRA FEES ONTO SHIPPING RATES.
DO YOU OFFER IN-PERSON SHOPPING?
UNFORTUNATELY, NO. AT THIS TIME, VELVET VOID OPERATES AS AN E-COMMERCE BUSINESS. HOWEVER, STAY TUNED TO OUR INSTAGRAM, AS WE MAY COME TO A MARKET OR EVENT NEAR YOU!
DO YOU OFFER DISCOUNT ON BULK ORDERS?
AS OF NOW, THE WEBSITE WILL NOT OFFER BULK DISCOUNTS. HOWEVER, IF YOU ARE PUTTING TOGETHER A LARGE ORDER WITH MANY ITEMS, FEEL FREE TO CONTACT US DIRECTLY AND WE CAN DISCUSS POSSIBLE BULK DISCOUNTS.